In June 2009, Nathan Dickamore wrote an article on this site entitled “Participate in Community Development”. He wrote about open-source advocate Michael Tiemann's theories concerning "exonovation" and how community-driven (and supported) projects yield better products. Similarly, by using the community's time and talents, the Church can better tackle the monumental task of maintaining its legacy data systems, free up developer resources, and utilize the broad range of technical skills available in the larger community.

As an open-source advocate, Tiemann posits that more project contributors lead to fewer outstanding issues. As a software engineer for the LDS Church, I lead the maintenance efforts for a large number of applications within the Supply Chain portfolio. These applications use a diverse set of technologies and require a relatively broad skill set in order to maintain them. Resources are sometimes limited, and we find ourselves supporting and maintaining more products than a few developers can handle. Indeed, often a project’s needs are put on hold as other issues take priority. In addition, it seems that for every issue we resolve, the customer uncovers one or two bugs or makes enhancement requests. As maintenance developers, we sometimes find ourselves sinking as we do our best to keep maintenance applications happy while at the same time developing new software to meet additional needs.

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