“If you want to make a correct decision or solve a problem, large groups of people are smarter than a few experts.” —James Surowiecki A Problem for Consideration The goal of increased efficiency and lower costs is nothing new in the tech industry. At the Church, those pressures are acutely felt, along with the moral obligation to wisely spend the widow’s mite. I’d like your help and suggestions on the best approach to solving a problem. The Church sponsors and supports multiple outward-facing Web sites, such as LDS.org, Mormon.org, Provident Living.org, and stake and ward Web sites, to name a few. Most of these sites provide a way for site visitors to offer feedback. We need the capability to uniformly and consistently track, route, and reply to feedback from member and nonmember visitors to the various LDS sites we now support. The problem is this: the existing process for screening, routing, and responding to submitted feedback is slow and labor-intensive, will not scale to the future needs of the Church, and is incapable of supporting multiple languages. Please consider the following questions: What options should the technical staff here at the Church consider in the next version of this service? Are there credible existing commercial solutions? Is a custom application the best alternative? Is a mix of custom code and existing commercial applications an appropriate approach? How would you solve the problem? Read more. (http://tech.lds.org/index.php?option=com_content task=view id=378 Itemid=1)
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