By: Ardis E. Parshall - October 27, 2011 In another life and in a galaxy far, far away (well, twentyish years ago, and in Provo, Utah), I worked for a largish company as its training and quality assurance guru. The company had started out small, literally in the garage of one of the owners, and had expanded to the point where, after I had worked there several years, a layer of middle management was considered advisable. Hence the ar...
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